GTK99 Privacy Policy — Our Commitment to Your Data Protection

1. Introduction & Scope

Welcome to GTK99. This Privacy Policy applies to all users of the GTK99 platform and its services. By using GTK99 through our website, mobile app, or any other channel, you are considered to have agreed to this Privacy Policy.

GTK99 is a trusted online gaming platform for players in Bangladesh. We believe that every player's personal data belongs to them, and protecting it is our responsibility. This policy transparently outlines what data we collect, why we collect it, and what rights you have.

This Privacy Policy is GTK99's Terms and Conditionsan integral part of GTK99. Please read this policy in full before registering at GTK99.

2. What Information We Collect

GTK99 only collects the data needed to deliver the best possible service to you. We have three main sources of data collection:

GTK99 never stores your full payment card number or password. These sensitive details are processed in encrypted form only.

3. How Your Information Is Used

GTK99 uses collected data only for specific and legitimate purposes. We never use your information unnecessarily. Here is how GTK99 uses your data:

• Account Management: For registration, login verification, and profile management.
• Payment Processing: To securely process deposit and withdrawal transactions.
• Security Assurance: To detect fraud, money laundering, and multiple accounts.
• Service Improvement: To improve GTK99's platform, games, and support systems.
• Legal Obligations: To meet regulatory requirements and fulfill legal obligations.
• Contact: To send important notices, account updates, and support-related information.
• Responsible Gaming: To monitor your gaming patterns and identify early signs of potential issues.
• Personalized Experience: To provide bonuses and offers tailored to your preferences.

GTK99 never shares your data with third parties for marketing or advertising purposes.

4. Data Sharing & Third Parties

GTK99 never sells or rents your personal data. However, limited information may be shared in specific circumstances:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information necessary to process transactions.
• Game Provider: Relevant session data is shared with selected providers to operate GTK99's games.
• Legal Authorities: Data may be shared with relevant authorities in the event of a court order or legal obligation.
• Fraud Prevention: Regulatory authorities may be notified if there is any suspicion of money laundering or fraud.

5. Cookies & Tracking Technologies

The GTK99 website and app use cookies and similar technologies. Cookies are small data files stored on your device that help improve your experience.

Types of cookies GTK99 uses:

• Essential Cookies: These are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Analytics Cookies: GTK99 collects anonymous data to understand which pages are used most and where issues may arise.
• Preference Cookies: To remember your language, theme, or game preferences.
• Security Cookies: Detects suspicious activity to keep your account secure.

You can disable analytics and preference cookies from your browser settings. However, disabling essential cookies may cause some GTK99 features to not function properly.

6. Data Security Measures

GTK99 uses industry-leading technology and processes to keep your data secure. The core components of our security framework are:

• SSL/TLS Encryption: All data transmitted through the website and app is secured with 256-bit encryption.
• Two-Factor Authentication (2FA): 2-factor authentication (2FA) is available as an extra layer of security for your GTK99 account.
• Firewall & DDoS Protection: GTK99's servers are protected against cyber attacks around the clock.
• Access Control: Only authorized personnel may access your information, and only for specific job-related purposes.
• Regular Security Audits: GTK99 regularly conducts system audits through third-party security specialists.
• Data Backup: GTK99's data is regularly backed up in encrypted form.

GTK99 will never ask for your password, OTP, or full payment details via email, SMS, or phone call. Any such request should always be treated as fraudulent.

7. Your Privacy Rights

As a GTK99 user, you have the following rights over your own data. We always respect these rights:

To exercise these rights, contact the GTK99 support team. We typically respond within 30 business days.

8. Data Retention Period

GTK99 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For as long as the account remains active, and up to 5 years after closure where legally required.
• Transaction History: Retained for a minimum of 5 years in accordance with financial regulations.
• KYC Documents: Up to 7 years after account closure, as required by legal obligations.
• Gaming Logs: 2 years for responsible gaming monitoring and dispute resolution.
• Support Conversations: 1 year for service quality improvement.
• Cookies & Session Data: At the end of a session or after a maximum of 90 days.

Once the designated retention period expires, GTK99 securely deletes or anonymizes your data. Any data retained for legal purposes is used solely for those purposes.

9. Minor Protection

GTK99 is strictly for users aged 18 and above. We never knowingly collect data from or provide services to anyone under the age of 18.

• GTK99 may request a national ID or birth registration certificate to verify your age at the time of registration.
• If a minor's account is identified, GTK99 will immediately close the account and delete all associated data.
• If parents believe their child has registered on GTK99, please contact our support team immediately.

10. Privacy Policy Changes

GTK99 may update this Privacy Policy from time to time. We are always transparent about any changes we make:

• For significant changes, GTK99 will notify registered users in advance via email or in-app notification.
• The date of the most recent update is always shown at the top of this page.
• Continued use of GTK99 after any changes have been made will be taken as your acceptance of the updated policy.
• Previous versions of the Privacy Policy are available upon request from the support team.

If you object to any changes, you may request to close your GTK99 account. We will fully assist you in doing so.

11. Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please contact GTK99's dedicated support team. We typically respond within 24–48 hours.

• Data Protection Requests: Submit a request to view, correct, or delete your information.
• Security Issues: Report any suspicious activity on your account immediately.
• Complaints: Upon receiving a privacy complaint, GTK99 will complete its investigation within 30 days.